Back End Integrations – System that connects the sales to the accounting system and the inventory management system. Also connects orders to fulfillment system, email inquires to email support system and payments to payment gateway / financial management system.
2. INVENTORY SYSTEM + MANAGEMENT FEATURES
Stock Level Management – Track the amount of stock you have represented on all sales channels and quickly update inventory levels online on all channels
Bulk Product Listing – Send product details to all online sales channels at once.
Track Backorders – Track items that you have ordered but have not yet been delivered.
Online Purchase Orders – Create and send accurate and consistent purchase orders. Didn’t get all the items you ordered from your last shipment? You can partially receive shipments from suppliers and easily create backorders to reconcile at a later date.
Manage Contacts – Create profiles and stay on top of suppliers, customers, wholesalers and reps
Sales Trending and Forecasting – Drill down into the attributes of sales, such as size, color, scent or material. You can use this information to help you keep more accurate levels of inventory and make better decisions about what and how much to buy.
Invoice Creation – Create invoices on the fly for wholesalers
Sales Channel Reporting – View which sales channels is doing the best
Downloadable Line Sheets -Export and print line sheets directly from your account
Know Your Costs – Track costs and purchase history for all suppliers and always know how much is spent with suppliers.
3. SHIPPING, PACKAGING & FULFILLMENT SYSTEM + MANAGEMENT FEATURES
Give customers real-time visibility of order delivery dates
Leave control of the orders in the hands of customers with the ability to edit order details (address & more) or cancel them if they haven’t yet been processed.
Automatically correct invalid addresses to make sure your customers see the product arrive on time.
A storage warehouse that is safe and secure for inventory /Sku’s
Multiple warehousing so customers receive packages faster from warehouse close to them
Simple warehouse receiving process for inventory
Shipping system connects to website platform to receive all order information
Customize the delivery experience through professional packaging, and some delightful -extras for your customers.
Ship packages with marketing items and other inserts. Include marketing collateral into any shipment, such as featured or seasonal products, announcements, stickers or promotional CDs or DVDs.
Automatically determine the best carrier, service and packaging to get your product to its destination efficiently.
Print shipping labels, packing slips and return labels
Package and ship orders correctly, fast and flexible
Orders sent to the warehouse before 5:30AM local will be shipped same day, guaranteed!
Warehouses shipping reaches most domestic addresses in 2 days ground shipping and can also expedite delivery.
Automatically email tracking numbers to customers as soon as the warehouse ships -orders.
Automatically send personal email updates to shoppers on the latest delivery status of their order
Managers have access to track all shipment statuses in one place
Analyze delivery analytics
Allow customers to track their order on the site
Respond to increased sales or peak seasons by balancing product where it needs to be at the right time
4. CUSTOMER SUPPORT SYSTEM + MANAGEMENT FEATURES
Customer Profiles – View complete customer history. Your customer’s profile, conversation history and previous orders are right in the email.
Saved Replies – Create and send saved replies in two clicks to answer common questions
Viewed Email Notification – When a customer views your most recent message, it will let you know
Send Bulk Replies – when viewing a folder, select up to 50 conversations and you can act on them all at once
Email Departments – Quickly delegate a conversation to another team member when you need help
Collision Notification – Real Time alert when people are viewing or replying to the same conversation
Out Of Office Auto Email – activate the auto reply based on your operating hours
Email Folders – Use tags to categorize conversations, monitor trends & trigger Workflows
Automate Actions – “If the subject line contains invoice, assign the email to Julie and add the billing tag.”
“Mailbox Permissions – mailboxes can be restricted to specific Users / User permissions where you can choose whether to give Users access to more advanced management features”
Private Email Notes – Create notes for private communication between Users that is not visible to the customer
Integrates Live Chat – email support integrates with services like Olark, Zopim and Snap Engage so that every chat is automatically stored in the customer’s profile.
Performance Reports – Provides reports on conversations, productivity, team stats, user stats, customer and happiness level
FAQ – Provides quick – FAQ search toolbar that customers can find answer to themselves
Integrates Live Call – When a customer calls in, the details of the call can quickly be logged to their profile
Spam Filtering – Incoming emails are run through a spam filter that learns from your actions
Satisfaction Feedback Request – On ratings to get instant customer feedback when you send a response
0 No ticket numbers – Email that looks natural and personal
Database Inquires – Collect and database people who send emails to you
5. FINANCIAL SYSTEM + MANAGEMENT FEATURES
Finances organized all in one place
Automated Sales and Expense Tracking
Profit & Loss – Know how your business is doing
Taxes Made Easy – Pre-populated Schedule C, estimated and sales tax due
Know how your business is doing financially
Import data from your bank and credit cards / PayPal, eBay, Etsy, Amazon
Budget finances for different departments in the business
6. TEAM SYSTEM + TASK MANAGEMENT FEATURES
PROJECT MANAGEMENT – Stay connected and in control of Projects from Anywhere!
TASKS – Create tasks for work you plan to do or need a teammate to do, instead of sending an email.
COMMENTS – Keep conversations with tasks, instead of scattered across email.
INBOX – Never read a status email again; get automatic updates about tasks that matter to you.
ATTACHMENTS – Add files from Dropbox, Box & Google Drive to your work.
MY TASKS – Plan your day & communicate priorities.
DUE DATES – create Checklist and set task due dates so work gets done on time.
CALENDARS – Visualize your team’s goals & milestones.
RECENT ACTIVITY – Activity stream keeps you completely up to date with the progress of your project
7. KEY METRICS REPORTING SYSTEM + MANAGEMENT FEATURES
YOUR KEY METRICS IN ONE PLACE . Communicate your data instantly across your organisation.
Better Decisions – Act on facts instead of guesswork. Make decisions based on data.
Motivate The Team – Give them access to the right information.
React Quickly – React quickly to prevent problems or spot opportunities before it’s too late.
Choose The Key Metrics – Define the metrics that align with your current business goals.
Connect External Data – Pull in the data you need from the services you use.
Share Dashboards – See your data in real-time and make informed decision
8. INBOUND EMAIL MARKETING SYSTEM + MANAGEMENT FEATURES
Integrates with website platform store
Segments Lists: Easily create lists and keep them up to date automatically. Segment by purchase behavior
Automated Customer Lifecycle Email: Send emails based on what customers do on your website, ie; Abandon Cart, add certain products, visit certain pages, first time / recurring buyers
Intelligent Targeting: Find the people you’re looking to engage
Drip Campaigns: Create personal, engaging, educational and informative drip campaigns triggered by specific actions as well as each person’s unique history
Growing your lists: Easily create new forms for collecting email addresses
Complete Profiles: View everything you know about a person in one place
Conversions: Opens and clicks are good, but tracking sales conversions are what it’s all about.
Engagement: Easily see how each person responded to your email.
Time Analysis: See email statistics and conversions over time
Deep Customer Insight: Website activity side by side with other customer data
Feed: A dashboard that keeps you up to date on what’s happening
9. MARKETING AND BRANDING SYSTEM + MANAGEMENT FEATURES
Customer Relationships & Retention Gun
Site Conversion Rate Optimization Gun
Optimized Customer Support Sales
Alliance & Brand Ambassador Network Gun
Instagram Engagement Gun
Facebook Engagement Gun
Twitter Engagement Gun
PR, Advertising & Brand Placement Gun
Wholesale & Retail Gun
Data Collection Freebie & Give-Away Gun
10. PRODUCT DEVELOPMENT SYSTEM + MANAGEMENT FEATURES
Trending Product Alerts – Get alerts for trending products